Terms of Use

About these terms

These terms are an agreement between you and bubbleme Media Pty Ltd (ACN 703 257 112, ABN 90 703 257 112), a company registered in Queensland, which runs bubbleme. By creating an account or using bubbleme you agree to them. If you don’t agree, please don’t use bubbleme. How we handle personal information is set out in our Privacy Policy.

Early access

bubbleme is in early access. It’s provided “as is” and “as available”, subject to your rights under consumer law: features may change, break or be removed. Nothing in these terms limits rights you have under the Australian Consumer Law that can’t be excluded.

Your account

• You must be 18 or older and give a real email address. If we learn that someone under 18 has an account, we close it.
• Keep your password and devices safe. You’re responsible for what happens on your account.
• One person per account. Don’t share, sell or transfer accounts or handles.

Handles

Handles are first come, first served. We may reclaim a handle that impersonates someone or infringes a trademark. We may also reclaim a handle that is held without use, meaning it has not been published for 12 months, after 30 days’ notice by email.

We may mark a bubble as Official after a person on our team checks it belongs to the person or business it names. Giving the Official seal and taking it away are our decisions. It pauses if the bubble’s name or handle changes, it isn’t an endorsement, and we tell you why if we take it away. Handles that closely resemble an Official bubble’s are kept for that bubble.

Your bubble and content

Your bubble is your public page at bubbleme.bio/@handle.

• You own what you publish. You give bubbleme Media Pty Ltd a worldwide, non-exclusive, royalty-free licence to host, copy, adapt (for example, resize) and show your content to run bubbleme, including in Discover, in link previews and search. We won’t use your name, image or bubble in our advertising without asking you first. The licence ends when you delete the content, except for copies we still need for a short time: in backups, in your saved versions until newer ones replace them, in a record of a moderation decision (about 13 months), and in collab threads the other side keeps. Copies other people have already saved aren’t ours to remove.
• You’re responsible for your bubble, including every link on it and where those links lead.
• If a link, post or recommendation is paid, gifted or affiliated, you must disclose it clearly (for example #ad or “Paid partnership with {Brand}”) as the law and platform rules require. That includes businesses you list in Favourite spots. bubbleme gives you a paid partnership label for this.
• What you schedule to publish later is your content too: you’re responsible for it when it goes live, even if you’re not there.
• Only import a Linktree page, or other content, that’s yours or that you’re allowed to use. A Linktree page that Linktree has verified, or that belongs to someone well known, can only be moved by its owner, to one bubble.
• Only upload a font that you own or have a licence to use on a website (many font licences cover desktop use only). You confirm this each time you upload one. We keep a smaller web copy of it for your bubble, and we remove a font straight away if its owner tells us it’s used without permission (see Intellectual property complaints).
• Only connect an address (domain) to your bubble if you own it or are allowed to use it. Keeping the domain registered and its records correct is up to you. We may disconnect it if it’s misused or if we learn it isn’t yours, and it points to your bubbleme address once your plan ends.
• Only connect social accounts that you control. A connected account is shown on your bubble as confirmed by bubbleme, and we may disconnect it if we learn it isn’t yours.

Emailing your subscribers and Comment to DM

People who sign up on your bubble agree to hear from you, and only you. You can collect sign-ups, download them and, through bubbleme, send them updates.

• Under Australian anti-spam law (the Spam Act 2003) and similar laws elsewhere, you’re the sender of every update you write. Only email people who signed up on your bubble, say who you are, and don’t write anything misleading. Each update we send carries your name and an unsubscribe link, and we remove anyone who uses it.
• Don’t add addresses from anywhere else, and don’t use your list for anything the person didn’t sign up for. If you download your list, you’re responsible for keeping it safe and for honouring unsubscribes in any other tool you use.
• Updates must follow What’s not allowed, below. We limit how many you can send, and we may pause sending, or remove the feature from an account, if updates draw complaints or break these terms.
• If you connect Comment to DM on Instagram, you’re the sender of every automatic message it sends and every public reply it posts for you. Only use it for posts and keywords where people clearly ask for your link, never use it to spam or mislead, and follow Instagram’s rules and anti-spam law. Each automatic message ends with “Reply STOP to stop these”, and anyone who replies STOP gets no more automatic messages from your account (until they reply START).

What’s not allowed

Don’t use bubbleme to publish or link to anything that:

• is illegal, or promotes illegal activity;
• is sexual content involving minors, or non-consensual intimate content;
• is nudity or sexual content, or links to pornography or adult subscription sites (bubbleme is 18+, but adult content isn’t allowed);
• harasses, threatens or promotes hate against people or groups;
• promotes violence, terrorism, self-harm or suicide;
• shares someone’s private information without their consent;
• makes false claims about a person or business that harm their reputation;
• is a scam, phishing, malware, or misleading about who you are;
• infringes someone else’s copyright, trademark or privacy;
• tries to break, overload or get around the security of bubbleme.

bubbleme’s own work

bubbleme itself, meaning the software, the looks and templates, the designs, the name, the logo and our wording, belongs to bubbleme Media Pty Ltd and the people who license it to us. Using bubbleme gives you the right to use it only for your own bubble. You may not:

• copy, sell or republish bubbleme’s looks, templates, designs or code, or use them to build a competing service;
• take apart, decompile or reverse engineer bubbleme, except as far as the law allows you to anyway;
• scrape or collect bubbleme pages or data with bots, scripts or other automated tools, other than search engines indexing public pages and link previews;
• use the bubbleme name or logo in a way that suggests we endorse you, or in your own product’s name.

Messages and collabs

Collabs, Campaigns and Discover open later. Until then, the parts of these terms about them don’t apply.

Be honest in offers and messages. Don’t use collabs to spam, harass or ask creators to hide that something is an ad.

After a collab, a creator can choose to share their bubble’s visit and tap totals for it with the brand. These are our counts of visits to the bubble, not a measure of sales or of the posts themselves, and we don’t guarantee them. A brand may use shared results to judge the collab, but not publish them without the creator’s permission.

Business terms

• A business account acts for a business. If you set one up or join a business’s team, you must be 18 or older, and you promise you’re allowed to bind that business to these terms.
• Keep your business bubble accurate: your name, address, opening hours, prices, menu and dietary or allergen details are your responsibility. Dietary tags are what you tell customers, not a guarantee from bubbleme.
• Only make a bubble for a business you run or are allowed to act for. If you confirm your business with us, the details you give must be true. We can remove the Official seal, or the bubble, if they aren’t.
• Ordering, reservations, gift cards and tickets on your bubble go to your own providers. bubbleme doesn’t take payments from your customers and isn’t part of those sales.
• Collabs are optional. When you work with creators, the rules below apply.
• Businesses are responsible for their offers, for making sure their briefs are lawful, and for any payment they agree with a creator.
• Businesses must not target or contract with creators under 18, and must not ask creators to hide that something is an ad. Paid or gifted content must be labelled as an ad (for example with the platform’s paid partnership label or #ad).
• bubbleme doesn’t guarantee any creator’s results or reach. Reach marked “Self-reported” is entered by the creator and hasn’t been checked by us.
• QR codes from bubbleme keep working while your business is on bubbleme. A code you remove, or every code once the business is deleted, stops working, so remove printed codes too.
• If someone makes a claim against us because of your business’s bubble, offers or briefs, or because the business broke these terms, the business covers our reasonable costs of dealing with it, except to the extent we caused the problem.

Fees and payments for collabs

Creators never pay a fee on collabs, and bubbleme never takes a cut of what a brand pays them. Businesses and brands pay no fee while campaigns are in early access. Creators and brands can send collab requests, agree terms and message each other on bubbleme, but no money for a collab moves through bubbleme: payment is between the creator and the brand, and bubbleme is not a party to it. If we ever add a fee or start handling payments for collabs, we’ll publish terms and give at least 30 days’ notice, and nobody will be charged without agreeing to them first.

bubbleme is a place for creators and brands to connect, not an agency, talent manager or employer: you and the brand are responsible for your own contract, deliverables, invoices, ABN checks, GST, tax, superannuation and insurance.

Plans: Free, bubble+ and business+

Free costs nothing and has no time limit. bubble+ adds every look and Shine in full and lets you hide “Made with bubbleme”, for creators and businesses. business+ adds to that, for businesses: a year of stats, extra QR codes, a monthly report and team access. What each plan includes is listed on the pricing page.

• You’re only charged for a plan you choose to buy, at the price shown before you pay. We may grant a plan to some accounts for a set time, and we’ll honour it for that time. A granted plan never turns into a paid one unless you choose to subscribe.
• Free trials and offers: some plans start with free days or a lower price for a while, and we show the exact terms before you pay. We take your card at the start. The first charge is on the day the free days end, unless you cancel before then. We email you 7 days before that charge, and before an offer price ends. Each person can have one trial or offer.
• When a plan ends, your bubble keeps its current look until you next publish, then uses the free version of each feature. Your own address keeps showing your bubble for 14 days, then points to your bubbleme address. A creator’s team keeps working but can’t invite anyone new. On a business, team members stay on the team, but only the owner can make changes.
• Prices are shown before you pay. Prices are in Australian dollars, including GST, and are the total you pay. A subscription renews at the end of each month or year, whichever you chose, until you cancel it in Manage billing, where you can also download tax invoices. It stays active until the end of the period you’ve paid for. For a yearly plan, we’ll email you before it renews. Stripe handles payment, in a form inside bubbleme or on its own pages, under its own terms. We don’t give refunds for part of a period, except where the law requires it or these terms say so (see Ending your account and Changes). Nothing here takes away your rights under the Australian Consumer Law, including a refund or a fix when a service has a major failure. We’ll give at least 30 days’ notice by email before a price goes up, and you can cancel before it does.
• Friend invites: when someone who joined with one of your invites makes their bubble live for the first time, you both get a month of bubble+. That’s at most six months from invites per account, with no cash value. We may remove months gained through fake or duplicate accounts.

How Discover ranks creators

Brands can sort by fit, reach, rate or engagement. Fit puts creators in the categories a brand wants first, then those whose checked reach is closest to what the brand is after. Reach you type in yourself doesn’t count towards fit, and when sorting by reach, checked numbers come first. Location and rates are filters. No one can pay to rank higher, and your plan makes no difference. bubble+ only changes how a card looks, not where it appears. Nobody pays to appear in a creator’s Favourite spots.

How we moderate

• Anyone can report a bubble at bubbleme.bio/legal/report, or from the link at the bottom of every bubble. Reports about child safety, intimate images, violence, threats or self-harm go to the front of the queue, and we act on them within 24 hours. We act on every other report within 7 days.
• If Australia’s eSafety Commissioner gives us a removal notice, we remove the material within 24 hours, or within any longer time the notice allows. We also follow eSafety’s other notices and directions.
• For an urgent safety report, we may hide a bubble while a person looks. That’s a temporary step, not our final decision, and we email the owner. If no person has decided within 72 hours, it shows again at our next daily check (so at most about four days).
• bubbleme’s team handles reports, and a person on our team makes every decision. Nothing is taken down by a keyword filter alone, and every appeal is reviewed by a person.
• If we take down your bubble, suspend or remove your account, or reclaim your handle, we’ll email you a statement of our reasons: what we decided, why, which part of these terms it relates to, and whether it followed a report. We skip this only where telling you would put someone at risk or the law doesn’t allow it.
• If you think we got it wrong, you can appeal within 6 months by replying to that email or using the link in it. Where possible, a different person on our team will look at it; while our team is small, if the same person reviews it, they wait at least 24 hours and look at it afresh.
• If you still disagree after an appeal, you can take it to a court. If you’re in the EU, you can also go to a certified out-of-court dispute settlement body under the Digital Services Act.
• In Australia, you can also report serious online abuse, intimate images shared without consent, and illegal or restricted content to eSafety at esafety.gov.au/report.
• While an account is suspended, its bubble shows “This bubble isn’t available”.

Defamation complaints

If a bubble makes false claims about you or your business that harm your reputation, report it at bubbleme.bio/legal/report and choose “False claims that harm my reputation”. Give us your name and email, say what the bubble says and why it’s false, and point us to where it is.

We send your complaint to the bubble’s owner so they can respond, leaving out your email unless you tell us we can share it. Within 7 days of getting a complete complaint, we either remove the material (or take the bubble down) or tell you it’s staying up, and we tell you both what we decided. As a platform we can’t rule on who is right, so we may remove material where a complaint is reasonably detailed, to protect bubbleme or others from legal risk, or leave it up where a complaint lacks detail and tell you how to take it further.

Intellectual property complaints

If you think something on bubbleme infringes your copyright or trademark, follow our copyright and trademark process: report it on our intellectual property report page or email copyright@bubbleme.bio. We end the accounts of people who repeatedly infringe.

Ending your account

• You can delete your account at any time in Settings. A business is deleted when its last owner deletes their account.
• Deleting your account cancels any plan straight away. Time you’ve already paid for isn’t refunded, except where the law requires it.
• We may suspend or remove a bubble or account that breaks these terms or puts people at risk, as described in How we moderate. If we suspend an account with a paid plan, we pause its billing while it’s suspended. If we remove it for a serious or deliberate breach of these terms, the plan ends and time already paid for isn’t refunded, except where the law requires it. If we remove it for any other breach, we refund the part you’ve paid for and won’t get.
• If we ever close bubbleme, we’ll give at least 30 days’ notice by email, with a chance to download your data, and refund any time you’ve paid for and won’t get.

Liability

• Nothing in these terms excludes the consumer guarantees under the Australian Consumer Law. Where the law allows (for example, for business customers), our liability for failing to meet one is limited to supplying the services again or paying the cost of having them supplied again.
• Nothing in these terms excludes liability for our negligence causing death or personal injury, or for fraud.
• Otherwise, and to the extent the law allows, we’re not liable for indirect or consequential loss, for loss of profits, revenue or data, or for content on bubbles or sites we link to.
• To the extent the law allows, our total liability to you is limited to the greater of what you paid us in the 12 months before the claim, or A$100.

Other services

Some features use other companies’ services: Stripe for payments; Apple and Google for signing in, notifications and Wallet cards; Apple Music for Now playing; Instagram, YouTube and TikTok for connected accounts and latest posts; Instagram for comment to DM; Google for maps, Business Profile and Sheets; Mailchimp, Kit, Klaviyo, Beehiiv, Flodesk and the web addresses you choose for email tools; Shopify and Etsy for shop blocks; and video and music players on bubbles. Their own terms apply when you use them, and we’re not responsible for how they work. If you connect YouTube or add YouTube videos to your bubble, you also agree to the YouTube Terms of Service (youtube.com/t/terms). Links on bubbles lead to sites we don’t control.

Changes

We may update these terms. We’ll change the date at the top. We’ll give at least 30 days’ notice by email of changes that reduce your rights. If you don’t agree, you can stop using bubbleme and delete your account before they take effect. If you’re on a paid plan and cancel because of such a change, we’ll refund the part you’ve paid for and won’t get. When the terms change in a way that matters, we’ll ask you to accept them again the next time you use bubbleme while signed in.

General

• If a court finds part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce a term straight away, we can still enforce it later.
• We may transfer these terms to a company that takes over bubbleme, and we’ll tell you by email if we do. Your rights under them stay the same. You can’t transfer them to someone else.
• We send notices to the email on your account, so keep it current.
• If something goes wrong, email us first at hello@bubbleme.bio and we’ll try to fix it with you within 30 days. That doesn’t stop you going to a court, a regulator or a consumer body.
• These terms, the Privacy Policy and the pages they link to are the whole agreement between us about bubbleme.

Governing law and contact

These terms are governed by the laws of Queensland, Australia. If you’re a consumer in the EU or UK, you also keep the protection of the mandatory laws of where you live, and you can bring proceedings there. Questions to hello@bubbleme.bio. For safety issues, email safety@bubbleme.bio. Contact point for users and authorities (EU Digital Services Act): hello@bubbleme.bio, in English.